Improving Audio and Video Quality by Adjusting Your Router
If you are experiencing poor audio or video quality when using your Onforu device for a live view session, but find that the recorded video is clear, this may be due to one of the following reasons:
- A weak connection between the mobile device and the cloud.
- connection problems between the security camera and the router.
If both the live view in the Onforu app and the recorded video show poor audio or video quality, it may be related to a Wi-Fi issue, such as signal degradation or data loss. In some cases, router-related issues may be the culprit. If your router is located behind furniture or in an enclosed space, consider moving it elsewhere for a stronger signal.
Initial steps to consider
1. Check for low upload speeds
To determine if low upload speeds are affecting video and audio quality, perform a speed test using a personal computer or mobile device while connected to the same Wi-Fi access point. This will help you assess whether the network can adequately support the Onforu device.
2. Check for poor signal strength
An insufficient Wi-Fi signal can result in an unreliable connection to your Onforu device. Please follow the steps below to check the Wi-Fi signal strength:
- Open the Onforu app.
- Find the device you want to check in the device list.
- Power on the device.
- Tap the three dots in the upper right corner.
- Select “Check device network”.
- You will see three colors indicating signal quality: green (good), amber (poor), and red (very poor).
Changing the Router Channel
If the solutions above don't solve your problem, consider changing the channel of your Wi-Fi router. With more people working from home, the router channel may become congested with multiple users accessing the same channel at the same time.
By taking these steps, you should be able to improve the audio and video quality of your Onforu device.
