Frequently Asked Questions

Orders are usually shipped within 1-2 business days of payment. Non-business days will be extended to business days.

As our warehouse is working hard to get your ordered items shipped as soon as possible. Within 24 hours of order creation, we can change your address. Please provide us with your order number as soon as possible as there is a very short window to make updates.

Contact our customer service team within 30 days of receiving the item and advise the condition of the product. If your product is damaged, you may be asked to send it back, depending on the circumstances. Note: You will not be charged for return shipping on any product that is damaged or defective in transit.

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are:

1. The item is out of stock.

2. Limits on available quantities.

3. Not European or American countries.

4. Additional information is needed by our Order Inquiry department.

We ensure that each product is delivered to the user in perfect condition, but the shipping process can have unpredictable collisions that cause changes to the internal structure of the product. When you receive the goods there are problems, please contact us first, contact us the situation of your product, our customer service team will help you deal with as soon as possible!

The tracking number will be sent to you via email when the order is packed and dispatched from our warehouse. The tracking number allows you to see where the package is located and when it will arrive. You can check your order via https://www.17track.net/en.

The tracking number will be sent to you via email after your item has been shipped. You can check it on the order tracking page. It may take up to 1-2 business days to update the information on your current shipment.

Although we strive for perfection, on rare occasions we will send the wrong item. We apologize for any inconvenience this may cause you, but our customer service team is always on standby to resolve such situations. Please contact us via email as soon as possible so we can resolve the issue and get the item to you as soon as possible.

Yes, we offer free shipping on all our products.

Most of our products can be shipped to the America, only some are sold to the United Kingdom and Europe (UK & EU on Sale). If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.

Currently accepted; debit or credit cards - American Express, VISA, Mastercard, and payments via PayPal.

Unfortunately, cash on delivery is not currently available.

We generally honor promotions for anyone who purchased within the past 7 days. If that applies to your order, simply send us an email and we will apply a credit to your order for the price difference.

Please see our Returns & Refunds page for all information regarding returns, exchanges or cancellations, and if you still need help then you can send a message to our customer service team via the Contact Us page.

When your refund starts processing, a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Customers have the right to apply for a return within 30 days of receiving their item(s). Returns are free for customers.

If the return is due the consumer, for instance, the items is as expected, but you changed your mind, then you are responsible for the shipping fee. The specific fee is based on the shipping company you choose.

If the goods received are damaged or not correct, then the consumer is not required to bear the shipping fee, and no restocking fee will charged to the consumer for the return.

Our floodlights are IP66 dustproof and waterproof, pay attention to the following points.

1. Do not install again the ground and easy to accumulate water location. Because it is easy to put the light in the water when it rains, beyond the waterproof standard.

2. If the lamp luminous upward, the angle between the luminous surface and the horizontal surface is greater than 30 degrees.

Recommended in a semi-outdoor environment, can not be completely exposed to the uncovered places to use.

LED floodlights have a very long lifespan, up to 50,000 hours compared to around 2,500 hours for halogen. This also means near zero maintenance – just install and enjoy. There are great savings in industrial settings where expensive machinery is required to reach high places.

LED floodlights are tough, durable and eliminate the need for frequent bulb replacements, with no hazardous waste. You can save as much as 80% on electricity costs by using an LED floodlight. Mercury and lead are not used in the production of LED floodlights, unlike other options, with no harmful emissions like carbon.

They come with an adjustable mounting bracket, allowing you to tilt the flood to the required angle. That means they do not need a pole or special mount.

For fixing, all you should need are standard screws and plugs. Our quality LED floodlights come with fitting and wiring instructions.

Switching them on and off is straightforward, through a standard switch or fused spur. In industrial settings they can be on timers, or daylight sensors.

In general, LED security lights to last for around 10,000 hours.

Onforu LED security light can be easily wall or eave mounted to deliver safe and reliable exterior lighting.

Sensor Rotation Angle: Horizontal : 120°-180° Vertical ：0°- 90°

Beam angle: 120 degree

Please check the fourth pictures in our product image or product information page.

Onforu security lights offer three modes, Dusk to dawn, motion sensor and normal version. You can quickly choose the version that suits your lighting needs. 

Exposure to UVA from black lights is well below the recognised safe limits and is not hazardous to people using them, working in their vicinity or who have them in their home.

Strictly speaking, a black light is a kind of UV light. Black lights emit ultraviolet radiation (UV light). UV is radiation with a wavelength just shorter than that of violet light, which is the shortest wavelength of light in the visible part of the electromagnetic spectrum.

Onforu black lights last for 25,000 hours or more.

Our technicians do not recommend you to use our 100W LED black light for sterillzation.

Onforu RGB lights are simple and easy to install, our products have instructions included, or you can contact our customer support directly and we will help you solve the problem as soon as possible.

In general, the cooler the environment, the higher an LED's light output will be. Higher temperatures generally reduce light output.

No, RGB lights use the same electricity as other lighting devices when they display one color since they all run in one LED. 

No, RGB lights won't directly hurt your eyes but life-long exposure to blue peaks from LEDs may slightly increase the chance of having cataract and other age-related eye diseases.

The strip lights can be cut to every 3 LEDs along the cutting marks.

The possibility of led strip lights catching fire is minuscule, even though they are hot to touch.

LED strip lights are as safe as any other electrical light source when installed and used correctly. 

These strip lights can withstand partial exposure to liquid, including splashes, jets and condensation. 

Coupons and wholesale discounts can not be used together for the same order.

If you fall into one of the following categories, then you can contact us to enjoy wholesale prices.

1、Currently reselling similar products and have a stable customer base.

2. Own one or more retail stores and have a steady flow of customers.

3. you operate a social media account with over 10,000 followers who like your content

4. You operate your own website with a steady flow of traffic and your customers need to buy lights.

1. Wholesale is to help you save money by adding more products to your shopping cart and enjoying a higher discount on your wholesale orders.

2.In Onforu Wholesale the more you buy, the more discount you can enjoy.

3. If you have your own business, please contact us to get more discount and support.

Know more about wholesale benefits here.

If you fall into one of the following categories, then you can contact us to enjoy wholesale prices.

1. Currently reselling similar products and have a stable customer base.

2. Own one or more retail stores and have a steady flow of customers.

3. You operate a social media account with over 10,000 followers who like your content.

4. You operate your own website with a steady flow of traffic and your customers need to buy lights.

You can learn more on wholesale & dropshipping page

No. Onforu will never contact your customers. Customers will deal only with you.

Step 1: Apply for the affiliate program and sign up as an affiliate or a publisher.

Step 2: Receive our links, promote them, and watch your commission roll in.

To start the application process, click on the button above to join the Onforu Affiliate Program. Or Search for Onforu or our ID 93995 on Shareasale.

Contact our Affiliate Team at affiliate@onforuled.com if you have any question

You can decide which promotion channels you are going to or can exert your influence, bring in traffic and generate sales, create a website, blog or social media channel as part of your affiliate strategy.

However, the visual identity of your channel can not be similar to the one Onforu's official channels. Please avoid using the following keywords to your promotion platform:

- Using "Onforu" on the site page or profile name;

- Using the Onforu logo as the profile, header or site logo;

- Communicating or acting as a representative of Onforu;