Frequently Asked Questions

Need Help? We've got you covered! Find your solution on this page.

How long does it take to ship my order?

Orders are usually shipped within 1-2 business days of payment. Non-business days will be extended to business days.

Can I cancel or adjust my order?

Within 24 hours of order creation, we can cancel or correct your order and address. Since there is a very short window for updates, please provide us with your order number and corrected information as soon as possible.

Can I change my contact information and address after placing an order?

As our warehouse is working hard to get your ordered items shipped as soon as possible. Within 24 hours of order creation, we can change your address. Please provide us with your order number as soon as possible as there is a very short window to make updates.

What do I do if my fixture arrives damaged?

Contact our customer service team within 30 days of receiving the item and advise the condition of the product. If your product is damaged, you may be asked to send it back, depending on the circumstances. Note: You will not be charged for return shipping on any product that is damaged or defective in transit.

Why my order was canceled?

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.


The most common reasons an order might be canceled are:

1. The item is out of stock.

2. Limits on available quantities.

3. Not European or American countries.

4. Additional information is needed by our Order Inquiry department.

What do I do if my fixture is defective?

We ensure that each product is delivered to the user in perfect condition, but the shipping process can have unpredictable collisions that cause changes to the internal structure of the product. When you receive the goods there are problems, please contact us first, contact us the situation of your product, our customer service team will help you deal with as soon as possible!

How do I know my package has been shipped?

The tracking number will be sent to you via email when the order is packed and dispatched from our warehouse. The tracking number allows you to see where the package is located and when it will arrive. You can check your order via https://www.17track.net/en.

My package said it was delivered, but I didn't receive it.

Sometimes packages are marked as delivered before they actually arrive. Your package may be delivered shortly afterwards. Please be sure to check with your neighbors and the post office for more information. However, if you do not receive your package after 1-2 business days, please feel free to contact us.

How do I track the status of my order or delivery?

The tracking number will be sent to you via email after your item has been shipped. You can check it on the order tracking page. It may take up to 1-2 business days to update the information on your current shipment.

I received the wrong item, what should I do?

Although we strive for perfection, on rare occasions we will send the wrong item. We apologize for any inconvenience this may cause you, but our customer service team is always on standby to resolve such situations. Please contact us via email as soon as possible so we can resolve the issue and get the item to you as soon as possible.

Do you offer free shipping?

Yes, we offer free shipping on all our products.

Do you ship internationally?

Most of our products can be shipped to the America, only some are sold to the United Kingdom and Europe (UK & EU on Sale). If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.

What online payment methods do you accept?

Currently accepted; debit or credit cards - American Express, VISA, Mastercard, and payments via PayPal.

How do I use the coupon code?

We offer exclusive discount codes to select users during certain periods. You will receive the code in our promotional email newsletter or while browsing the site and can redeem it by pasting the code at checkout.

Can I use cash on delivery?

Unfortunately, cash on delivery is not currently available.

I forgot to use my discount code during the purchase. Can I refund the difference?

We generally honor promotions for anyone who purchased within the past 7 days. If that applies to your order, simply send us an email and we will apply a credit to your order for the price difference.

What is your refund policy?

Please see our Returns & Refunds page for all information regarding returns, exchanges or cancellations, and if you still need help then you can send a message to our customer service team via the Contact Us page.

What if I have to make a return?

If you are not satisfied with your purchase from Onforu, you can request a return within 30 days of receiving the item. All items returned for a refund must be in unworn, unused, unwashed condition with the original tags attached.

We always strive to make sure our customers love our products, but if you do need to return an item, we are happy to help you. Just send us an email directly.

How long does it take for refunds to process?

When your refund starts processing, a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Do I have to pay a fee for refunds?

Customers have the right to apply for a return within 30 days of receiving their item(s). Returns are free for customers.

If the return is due the consumer, for instance, the items is as expected, but you changed your mind, then you are responsible for the shipping fee. The specific fee is based on the shipping company you choose.


If the goods received are damaged or not correct, then the consumer is not required to bear the shipping fee, and no restocking fee will charged to the consumer for the return.

Does the flood light have waterproof function?

Our floodlights are IP66 dustproof and waterproof, pay attention to the following points.


1. Do not install again the ground and easy to accumulate water location. Because it is easy to put the light in the water when it rains, beyond the waterproof standard.

2. If the lamp luminous upward, the angle between the luminous surface and the horizontal surface is greater than 30 degrees.


Recommended in a semi-outdoor environment, can not be completely exposed to the uncovered places to use.

Is 2000 lumens bright for a floodlight?

A 2000 lumen LED flood light is bright enough for most applications.

How long will an LED floodlight last?

LED floodlights have a very long lifespan, up to 50,000 hours compared to around 2,500 hours for halogen. This also means near zero maintenance – just install and enjoy. There are great savings in industrial settings where expensive machinery is required to reach high places.

Are LED floodlights eco friendly?

LED floodlights are tough, durable and eliminate the need for frequent bulb replacements, with no hazardous waste. You can save as much as 80% on electricity costs by using an LED floodlight. Mercury and lead are not used in the production of LED floodlights, unlike other options, with no harmful emissions like carbon.

How are LED floodlights fitted?

They come with an adjustable mounting bracket, allowing you to tilt the flood to the required angle. That means they do not need a pole or special mount.


For fixing, all you should need are standard screws and plugs. Our quality LED floodlights come with fitting and wiring instructions.


Switching them on and off is straightforward, through a standard switch or fused spur. In industrial settings they can be on timers, or daylight sensors.

How many hours will this light last?

In general, LED security lights to last for around 10,000 hours.

What is a good wattage for outdoor security lights?

The best wattage for outdoor lights is 40 watts and lower. Up to 40 watts is ideal for lighting pathways, garden beds, and other landscape areas. 40 to 80 watts are great for brightening areas like driveways, smaller yards, and the inside of your home.

Onforu security lights with 50, 55, 80, 100 watts for your choice.

Can these be eave mounted ?

Onforu LED security light can be easily wall or eave mounted to deliver safe and reliable exterior lighting.

What is the scope of security light?

Sensor Rotation Angle: Horizontal : 120°-180° Vertical :0°- 90°

Beam angle: 120 degree

Please check the fourth pictures in our product image or product information page.

How to controls a security light?

Onforu security lights offer three modes, Dusk to dawn, motion sensor and normal version. You can quickly choose the version that suits your lighting needs. 

Are UV black lights safe?

Exposure to UVA from black lights is well below the recognised safe limits and is not hazardous to people using them, working in their vicinity or who have them in their home.

Do black lights work in daytime?

Yes it is very easy to have a black light glow party during the day.

What's the difference between UV light and blacklight?

Strictly speaking, a black light is a kind of UV light. Black lights emit ultraviolet radiation (UV light). UV is radiation with a wavelength just shorter than that of violet light, which is the shortest wavelength of light in the visible part of the electromagnetic spectrum.

How long will these last on a permanent installation outside?

Onforu black lights last for 25,000 hours or more.

Could I use black light for sterillzation?

Our technicians do not recommend you to use our 100W LED black light for sterillzation.

Is this product easy to install?

Onforu RGB lights are simple and easy to install, our products have instructions included, or you can contact our customer support directly and we will help you solve the problem as soon as possible.

What kinds of controls for RGB light?

Remote control and Mobile control(Bluetooth, WIFI).

How are RGB Light affected by heat?

In general, the cooler the environment, the higher an LED's light output will be. Higher temperatures generally reduce light output.

Does RGB light waste electricity?

No, RGB lights use the same electricity as other lighting devices when they display one color since they all run in one LED. 

Do RGB lights hurt your eyes?

No, RGB lights won't directly hurt your eyes but life-long exposure to blue peaks from LEDs may slightly increase the chance of having cataract and other age-related eye diseases.

Can you cut the strip shorter?

The strip lights can be cut to every 3 LEDs along the cutting marks.

How long can you keep strip lights on?

The rated life of many LEDs is over 50,000 hours.

Do LED strips catch fire?

The possibility of led strip lights catching fire is minuscule, even though they are hot to touch.

Are strip lights safe?

LED strip lights are as safe as any other electrical light source when installed and used correctly. 

Can LED strips get wet?

These strip lights can withstand partial exposure to liquid, including splashes, jets and condensation. 

Can I use coupons on wholesale orders?

Coupons and wholesale discounts can not be used together for the same order.

How to be a Wholesaler for free?

If you fall into one of the following categories, then you can contact us to enjoy wholesale prices.

1、Currently reselling similar products and have a stable customer base.

2. Own one or more retail stores and have a steady flow of customers.

3. you operate a social media account with over 10,000 followers who like your content

4. You operate your own website with a steady flow of traffic and your customers need to buy lights.

What are your wholesale program and benefits?

1. Wholesale is to help you save money by adding more products to your shopping cart and enjoying a higher discount on your wholesale orders.

2.In Onforu Wholesale the more you buy, the more discount you can enjoy.

3. If you have your own business, please contact us to get more discount and support.


Know more about wholesale benefits here.

How can I join the drop-ship program?

If you fall into one of the following categories, then you can contact us to enjoy wholesale prices.

1. Currently reselling similar products and have a stable customer base.

2. Own one or more retail stores and have a steady flow of customers.

3. You operate a social media account with over 10,000 followers who like your content.

4. You operate your own website with a steady flow of traffic and your customers need to buy lights.


Where can I find more information about the drop-ship program?

Will Onforu contact my customers?

No. Onforu will never contact your customers. Customers will deal only with you.

How do I earn commission?

Step 1: Apply for the affiliate program and sign up as an affiliate or a publisher.

Step 2: Receive our links, promote them, and watch your commission roll in.

How do I get started?

To start the application process, click on the button above to join the Onforu Affiliate Program. Or Search for Onforu or our ID 93995 on Shareasale.

Contact our Affiliate Team at affiliate@onforuled.com if you have any question

Where should I promote?

You can decide which promotion channels you are going to or can exert your influence, bring in traffic and generate sales, create a website, blog or social media channel as part of your affiliate strategy.


However, the visual identity of your channel can not be similar to the one Onforu's official channels. Please avoid using the following keywords to your promotion platform:

- Using "Onforu" on the site page or profile name;

- Using the Onforu logo as the profile, header or site logo;

- Communicating or acting as a representative of Onforu;

Still have questions?

Send us your question by filling out the form below, we will be happy to assist you.