Check Your Mobile Device's Internet Connection

Possible reasons why your Onforu device is offline

• Your Internet connection may be down or your Internet Service Provider (ISP) may be experiencing high traffic.
• You may have recently changed your Wi-Fi network, Wi-Fi password or ISP.
• You may have moved to a new location.
• Your wired Onforu device may not be receiving power, may be unplugged, or the power may be out.
• Your Onforu device may be too far from your Wi-Fi router.
• Your Wi-Fi extender may be unplugged.

Checking your Internet connection

We recommend visiting the following support sites to learn how to check your internet connection based on your specific mobile device or tablet:

• iPhone- Apple
• iPad- Apple
• Android- Google, Samsung and other manufacturers

Turning Airplane Mode On/Off

For instructions on turning Airplane Mode on or off for your mobile device or tablet, please visit the following support sites:

• iPhone- Apple
• iPad- Apple
• Android- Google, Samsung and other manufacturers

Removing a VPN network

For instructions on how to remove a VPN from your mobile device or tablet, we recommend checking the following support sites:

• iPhone/iPad- Apple
• Android- Google, Samsung and other manufacturers

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