Repeated In-App Setup Failures

This article is part of the Floodlight Camera Support series, for more on Floodlight Camera, please visit Floodlight Camera Support.

If you're experiencing ongoing difficulties setting up your Onforu Security Camera—such as connecting to your home Wi-Fi—please follow the troubleshooting steps outlined below.

Is Your Router Physically Obstructed?

Relocating your router can often be a quick solution to connectivity issues. If there are large metal appliances, multiple walls, or dense materials like stone or concrete between your device and the Wi-Fi router, you may encounter performance problems. If possible, try moving the router closer to your Onforu device or into an open area if it’s currently blocked by furniture or stored items.

Trouble Connecting to Your Home Wi-Fi Network

If you’re facing challenges connecting to your home Wi-Fi, try these steps:

Key Checks:

Ensure you are entering the correct password. Remember that passwords are case sensitive and should not contain spaces. You can usually find your network password on the bottom or side of your router.   

Verify that your password does not include any special characters. If it does (like *, #, or !), please change it in your router's settings. If you lack access to these settings, contact your internet service provider for assistance.   

If you’re having difficulty connecting to a 5GHz network, start by connecting to a 2.4GHz network. Once setup is complete, you can switch back to the 5GHz network.   

Model

BDB55SX-3

BDB65SX-3

BDB60SX-3

 

BDB55SX-3

Image
55W Motion Sensor Camera Light SX05 Black
WIFI Format

2.4GHz

2.4GHz/5GHz

2.4GHz

2.4GHz


Additional Suggestions:

Test Distances:Your Onforu device might be too far from the router. Consider moving it a few feet closer before setup. Also, be aware of potential Wi-Fi interference that could hinder setup success. Learn more about common interference causes [待补充链接].

If the previous steps are unsuccessful, you may want to add a Wi-Fi extender for improved performance.   

For homes larger than 140 square meters or with multiple levels, a mesh network could deliver a more stable Wi-Fi signal to your devices.   

Reboot Your Modem or Router

To ensure optimal performance, we recommend rebooting your devices monthly:

  1. Unplug your router and/or modem from the power supply.
  2. If they are separate devices, unplug both.
  3. Wait at least 30 seconds before plugging them back in.
  4. Wait for 30 seconds to one minute for your router and/or modem to fully restart.
  5. Confirm your internet connection by connecting another device to your Wi-Fi network and attempting to access a website. Then, try the setup process again.

Important Notes About Modems and Routers:

  • Routers older than 4-5 years may need replacement.  
  • Onforu devices are currently not compatible with WPA3.   
  • If you have a Wi-Fi 6 router operating in 802.11 ac/ax mode and cannot complete setup, try changing the network band or the guest network to 802.11 b/g/n mode, then connect your Onforu device to it for a successful setup.  

How to Factory Reset Your Onforu Device

If issues persist, try resetting your Onforu device by pressing and holding the reset button for 20 seconds before releasing it. Ensure you download any important videos from your account prior to resetting.

Reset Button Locations on Onforu Devices

After resetting, please wait one to two minutes before attempting setup again. Ensure that:

  • You enter the correct password for your Wi-Fi network (case sensitive).   
  • You are within a reasonable distance from your Wi-Fi router.   
  • Your internet service is active.  

For additional troubleshooting steps, please refer to our support resources.