Resolving Device Setup Errors by Adjusting Your Router

This article is part of the Floodlight Camera Support series, for more on Floodlight Camera, please visit Floodlight Camera Support.

Important: The solutions provided in this article address advanced features of the Wi-Fi router. Before using the suggested solutions, make sure you are comfortable using these features.

Note: If your router is more than 4 or 5 years old, it may have exceeded its expected lifespan. In this case, consider replacing the router, as troubleshooting may not solve all problems.

Initial Steps

Before adjusting the router, make sure the following items are not the cause of the setup problem:

Check the Internet connection: Verify that the network you are trying to connect the Onforu device to has an active Internet connection.

  1. If you are using a mobile device, disable the cellular data connection in the cellular settings.
  2. Disconnect the modem and router for about 10 seconds. Reconnect the modem first and wait for it to come online, then reconnect the router and make sure it establishes an Internet connection.
  3. Connect the mobile device to the Wi-Fi network specified for the Onforu device. For 2.4 GHz only devices, make sure to connect to the correct frequency.
  4. Rename your Wi-Fi network (SSID) to easily distinguish between 2.4 GHz and 5 GHz networks.

Verify Wi-Fi password: A common reason for connection failure is an incorrect Wi-Fi password.

  1. On your mobile device, go to Wi-Fi settings. For Android, tap the connected network; for iOS, tap the “i” next to the network.
  2. Select “Forget” or “Forget this network” to disconnect. Reconnect to the same network and enter the Wi-Fi password when prompted.
  3. If you forget your Wi-Fi password, ask your Internet Service Provider (ISP) or router manufacturer for help.

After reconnecting to the network, try the device setup process again. If you still encounter problems, follow the recommendations below.

Adjust the router settings to resolve the setup error

After confirming that all steps in the Onforu app have been followed and that there are no problems with the Internet connection or Wi-Fi password, consider these adjustments one at a time. It is recommended that you try the settings after each change to ensure that only the necessary settings have been modified.

  • Optimize router settings

Set the encryption type to WPA2. although the Onforu device supports both WEP and WPA2, it is recommended to use WPA2 for best security and compatibility. wEP is outdated and less secure.

  • Check SSID compatibility

Make sure your SSID does not contain uncommon characters or spaces. If it does, simplify the name. The device will then automatically update the firmware once it is online.

  • Enable guest networking

Use a simple alphanumeric SSID and password to create a guest network. Connect your Onforu device to this isolated network.

  • Adjust the router channel

Wi-Fi networks operate on different channels. In the U.S., the 2.4 GHz band uses channels 1-11 (and in some areas, channels 1-13), and the 5 GHz band uses channels 36-165 To avoid congestion, switch your router's channel to 1, 6, or 11.

If your Onforu device can't find any Wi-Fi networks, consider restarting the setup process or using a different mobile device. If it finds networks but not yours, you may need to prompt the Onforu device to scan for new networks.

To reset the Onforu Floodlight Camera, press and hold the reset button for 5-10 seconds until you hear a "Ding" or "Dong Dong Dong" sound. After that, Wait 15-20 seconds for the camera to announce "Camera Start" or emit two notification sounds "ding ding ding, ding ding ding", followed by a "di, di" sound after 2 seconds, indicating it is ready to scan for available networks for setup.