Troubleshooting In-App Setup Issues Related to Your Router or Modem
If you're facing difficulties while setting up your Onforu app, the problem might lie with your Wi-Fi modem or router. This guide will help you identify and resolve common issues that could be affecting your connection.
Check Your Bandwidth Frequency
Onforu devices support both 2.4GHz and 5GHz frequency bands. If you're experiencing connectivity problems, we recommend switching to the 2.4GHz frequency, especially in scenarios where there are physical barriers like walls or for longer distances, as it tends to offer a stronger signal over distance. On the other hand, if you're in an open space but facing interference from other electronic devices, select the 5GHz frequency for its superior speed.
Connecting to Hidden Networks
Sometimes, modems and routers are set up to broadcast hidden networks, meaning the network name (SSID) is not visible. If your Onforu device is unable to detect your network, it may be because it's hidden.
To connect to a hidden network, choose the "Add Hidden Network" option during the setup process in the Onforu app and enter your network name. Remember that hidden SSIDs are case-sensitive, so be careful when typing it in.
Check Your Wi-Fi Channels
Similar to how televisions operate on specific channels, your modem or router transmits your Wi-Fi signal across 13 different channels to minimize interference. Channels 1, 6, and 11 are often the most effective for Onforu devices.
Moreover, most modern routers and modems are designed to automatically switch channels to maintain optimal signal strength. If your device is locked to a specific channel, please refer to your user manual to learn how to enable automatic channel scanning.
Resetting Your Modem or Router
If you're still unable to complete the setup, try rebooting your modem and/or router. Since these devices handle a lot of traffic, it's good practice to restart them about once a month for peak performance.
To reboot your devices, follow these steps:
Unplug your router or modem from the power source (avoid just turning it off). If your router and modem are separate, unplug both.
Wait at least 30 seconds before plugging them back in. Allow some time for your internet connection to be reestablished.
Confirm that your internet is working by connecting another device to your Wi-Fi network and attempting to access a website. If everything is working, try the setup process again.
Connecting to Roaming Networks
If you're using a roaming network with multiple access points and are having trouble setting up your Onforu device, try disabling all but one of the access points. Then, repeat the setup process.
If the setup is successful with just one access point enabled, the presence of multiple access points is likely causing the issue. In this case, refer to the documentation that came with your access points for additional troubleshooting guidance.
