Troubleshooting Poor Video Quality

Diagnose and fix common video issues you may experience with Onforu Camera Floodlights.

Types of video quality issues

1. Overexposed, washed out videos: Washed out videos may be due to overexposure to sunlight.
2. Poor wifi signal strength: A decline in wifi signal strength may be caused by a weak con- nection between the router and your Onforu device.
3. Traveling signal strength: This may be due to a wifi dead zone in your home where you loose signal strength between the router and your Onforu device.

Overexposed, washed out videos

Adjust the angle of the camera.

Things to check

Poor wifi signal strength test To test your wifi signal strength:

1. Turn off your mobile device's cellular data and connect to the same wifi network as your Onforu device.
2. Open the Onforu app.
3. Tap the menu (…).
4. Tap Devices.
5. Select your device.
6. Trigger an event on your Onforu device. This could mean activating the motion sensors on a Camera Floodlight.
7. Examine the resulting video.

Possible outcomes from this test

Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Onforu device’s normal location. To fix this, try moving your device closer to the router or extend your wifi signal with a wifi extender.

Footage is heavily pixelated: If you’re seeing heavy pixellation even next to the router, this may be due to slow wifi speeds.

Severe pauses in Live View: If your video pauses, stutters or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Onforu device again and see if there's any difference.

Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet or PC you're accessing the video feed on. Then see if there's any difference when it's back online.

Things to try

Traveling signal strength test

Discover where your signal is losing strength between your router and your Onforu device. Before you begin the test, remove your Onforu device from its normal location and bring it close to your router in order to minimize any interference from your home's architecture or distance.

Add a wifi extender

You can also extend your wifi signal to your Onforu device with a wifi extender. During setup, test different locations to see which area between your Onforu device and router is in the most need of a boosted signal:

1. Turn off your mobile devices cellular data and make sure you're connected to the same wifi network as the Onforu device experiencing poor video quality.
2. Trigger an event or open Live View while you have your mobile device near the router.
3. Move in 1 meter increments through the home, from your router toward the Onforu device, watching the video quality closely as you move through your house. Close any doors that would be normally closed as you go.
4. Stop wherever the video starts to pixelate, lag or dip in quality.
5. Note your surroundings (brick, stucco, heavy doors or metal barriers, etc). 

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