What to do if your Onforu and Alexa features stop working

If you’ve already enabled the Onforu Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem.

This procedure will disable and then re-enable the Onforu Skill but your Onforu devices will remain installed on your Onforu app.

Note: Make sure you update the Alexa app to the latest version.

If you don’t know how to update the Alexa app, click on one of the links below to get updates for your device.

• iOS - Apple

• Android

Step 1 - Disable the Onforu Alexa Skill from Alexa app:

1. Open the Alexa app on your mobile device.
2. Tap the More menu button at the bottom right corner.
3. Select Skills & Games from the menu.
4. Tap Your Skills and locate the Onforu Skill.
5. Tap the Onforu Skill.
6. Tap Disable Skill to remove the Onforu Skill.
7. Tap Disable and the Onforu Skill will be removed.
8. Tap on Devices at the bottom corner.
9. Forget all the Onforu Devices by using the Trash Can icon.

Note: Disabling the Onforu Skill in Alexa will not uninstall your Onforu devices from the Onforu or change any of your Onforu device settings.

Step 2 - Re-enable the Onforu Skill from the Alexa app:

1. Open the Alexa app on your mobile device.
2. Tap the More menu button at the bottom right corner.
3. Select Skills & Games from the menu.
4. On the next screen, search for Onforu in the search box.
5. After you've found the Onforu Skill, tap the Enable button.
6. Alexa will ask you to sign in to your Onforu account. Make sure you have your password handy. 
7. Once you enter your Onforu account information your Onforu Skill will be linked to Alexa again and you’ll be asked to discover devices.
8. Tap Discover Devices.
9. All of your Onforu devices should appear and be connected to Alexa automatically.
10. If you don't want Alexa to integrate with a particular Onforu device, simply select the device and tap Forget on the right side.

Need More Help with Alexa? Click here to go to Amazon's Alexa Help Center.

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