Floodlight Camera Support

① Please ensure you are using the Wi-Fi format supported by the camera floodlight. Based on our experience, many users have faced connection issues due to selecting the incorrect wi-fi format.

② Verify that you are entering the correct Wi-Fi password and that your internet speed is stable.

③ Ensure that the Wi-Fi signal strength at the location where you plan to install the floodlight camera is adequate. A weak or unstable Wi-Fi signal may lead to improper functioning of the camera. Consider relocating your wireless router closer to the camera or using a Wi-Fi range extender for better connectivity.

④ If issues persist, you can try resetting the product to factory settings, restarting your router, and attempting to reconnect.

If you continue to experience difficulties after trying these steps, please reach out to our customer service team for assistance.

① Turn off the motion detection alarm

② Reduce alarm sensitivity

③ Set Activity Area(Only supported by BDB65SX-3)

④ Enable Human Body Filtering

⑤ Set alarm timing

The proper installation height to optimize the motion sensor performance is around 2.5m (8.2ft) 

>>>Troubleshooting Poor Video Quality

① Open Amazon Alexa App > Slide the side menu > Click 'Browse Skills' > Click 'Skills & Games'.

② Search 'Onforu' skills.

③ Enable 'Onforu' skills.

④ Enter your account and password on 'Link Account' page.

⑤ Close the "Successfully Linked" window to discover security devices you can control with Alexa.

⑥ Choose devices to set up in allocated rooms after 'Discover Devices'.